You may select Standard Shipping or Express Shipping based on the types of items in your order and your delivery address. For the final leg of delivery, orders may be transferred to local carriers, which means tracking may not be available for every single logistics node.
Please be sure to provide an accurate and valid shipping address. You may use a P.O. box as your shipping address, but certain items can only be delivered to physical addresses.Large items, valuables, perishable goods, age-restricted products, or items shipped by private carriers may require a physical mailing address or signature confirmation to ensure successful delivery.In addition, merchandise partners may indicate restricted delivery areas on the product detail pages.
After your order is successfully paid and confirmed, you can view the estimated delivery time and shipping cost on the order confirmation page. You will also receive an order confirmation notification specifying the order processing time.
Order processing typically takes 1–3 days. You will receive a shipping confirmation once your package is dispatched.
When each package is shipped, you will get a shipping alert containing the estimated delivery time for the corresponding package. A tracking number will be provided to you as soon as it becomes available. You can also check the estimated delivery time for each package in your order history.
In most cases, orders will be delivered within the estimated timeframe. However, the actual delivery date may be affected by external factors such as flight schedules and weather conditions. For the most up-to-date delivery status, please refer to the tracking information.
Please keep contact information open during the expected delivery period of the package, and arrange for the recipient or authorized representative to sign for it in a timely manner.
Before signing for the item, please verify the quantity of the package on the spot and check if the outer packaging is intact. If there is obvious damage, unsealing, or quantity discrepancy in the package, please take photos immediately for evidence, explain the situation to the delivery personnel, and refuse to accept it.
You may add special delivery requests (e.g., "Leave at front desk") in the Order Notes section during checkout, and the package will be considered delivered and the risk will be transferred from the time it is placed..Please note that we cannot guarantee time-specific delivery requests.
If you have not received your package for an extended period, or if the tracking information shows the package as "delivered" but you have not received it, please contact our customer service within 15 days of placing the order.
Providing an accurate and complete shipping address is crucial. We shall not be liable for any delivery delays or lost packages caused by incorrect address information provided by you (the customer).
Once a package has been shipped, the delivery address cannot be modified. If a package is returned to us due to an incorrect or incomplete address, we will contact you to confirm the correct address, and you will be responsible for covering the additional shipping cost for resending the package.
If you have any questions or need assistance with delivery-related matters, please feel free to contact us. Our team is always ready to help.
